Shipping Policy

Effective Date: June 30, 2026

Thank you for choosing Oneself Botanicals. We are committed to carefully preparing and shipping every order so your premium loose leaf tea arrives fresh and ready to enjoy.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

During new product launches, promotions, or holiday seasons, processing times may be slightly longer. If significant delays occur, we will notify you using the email address provided with your order.

Shipping Rates

Shipping costs are calculated at checkout based on your order total, package weight, destination, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Delivery Estimates

Estimated delivery times begin once your order has been shipped.

Typical delivery estimates are:

- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 1–3 business days

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor your package's progress.

Shipping Address Accuracy

Please verify that your shipping address is complete and accurate before placing your order.

Oneself Botanicals is not responsible for delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

Once your order has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, we recommend:

- Checking around your delivery location.
- Asking household members, neighbors, or your property's management office.
- Contacting the shipping carrier to file a delivery inquiry.

We are happy to assist you with carrier claims whenever possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve your claim quickly, include:

- Your order number
- A description of the damage
- Clear photographs of the damaged product and shipping packaging

After reviewing your claim, we may offer a replacement or refund at our discretion.

International Shipping

International shipping is not availible at this time

Shipping Restrictions

Some products may not be available for shipment to certain locations due to local laws, regulations, or carrier restrictions. We reserve the right to cancel or modify orders that cannot legally or practically be fulfilled.

Contact Us

If you have questions about your shipment or need assistance with your order, please contact us through the contact information listed on our website. We are committed to providing exceptional customer service and ensuring you have the best possible experience with Oneself Botanicals.

Thank you for making Oneself Botanicals part of your daily tea ritual.